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Privacy Policy for Malaysian Accounts

This Privacy Policy explains what we collect when you open an account, log in, or send us a request, and how we use that data to keep records…

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How We Handle Personal Data

cuan777 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect only the details needed to run your account, answer privacy requests, and keep the site working as expected. That can include your name, contact details, login history, device signals, cookie records, and messages you send through chat or email. When a payment record is

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linked to Touch 'n Go, GrabPay, Boost dan FPX, we keep the matching record only as long as we need it to verify the transaction, resolve disputes, or meet record-keeping duties. If Malaysian law, or the law that applies where you access us, requires a longer
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hold, we keep that record for that period; otherwise we delete or anonymise it on schedule. We do not sell your personal data, and we only share it with service partners, security tools, or authorities when the law or a valid request requires it.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT CHANNELS READY

Where You Can Reach Our Privacy Team

If you want to ask what we hold, correct a detail, or object to a specific use that the law lets you question, use the channels below.

Email Send the account address you used, the change you need, and any date or reference that helps us locate the record. We use this channel for access, correction, and deletion requests.

In-account message Use the message box inside your account when you want us to check login history, device records, or cookie-related consent. It keeps the request tied to the right profile.

Live chat Use chat for quick privacy questions when you need a human reply without waiting for email. If we need more checks, we will move the case to a secure follow-up channel.

DATA HANDLING STANDARDS

Data, Cookies, and Retention

We keep the policy narrow: collect what we need, use it for the reason stated, and hold it only as long as the task or the law requires.

Collection

We keep to the fields needed for account setup, contact, login, and support, so we do not ask for more…

Cookies

Cookies store session state and page settings, which helps the browser remember you between visits and lets us keep the…

Security

We protect transport with standard encryption and limit who can open sensitive records.

Retention

We hold records only for the period needed for support, dispute handling, or record-keeping duties.

Corrections

If a detail is wrong, send the updated version through the contact routes above.

Access requests

You can ask what we hold, how it is used, and who receives it.

Privacy Questions for Your Account

These answers cover the questions we hear most about access, correction, cookies, retention, and how to reach us. If a request touches a regulated record, we follow the law that applies to your case and may ask you to confirm account ownership before we change anything. The aim is simple: give you a clear record of what we hold, why we keep it, and how to ask for a change.

We keep the details you enter, the contact method you use, login and device records, and messages sent to us. We use that data to manage access, answer requests, and keep the record accurate.

Cookies help us remember session state, language choice, and basic page settings. They also help us spot broken pages or unusual behaviour, so your account journey stays readable on the device you use.

Yes. Send a request through email, chat, or your account message box, and we will confirm ownership before we reply. Where law allows, we share the data we hold and explain why we keep it.

We keep records only as long as they are needed for support, dispute handling, compliance, or fraud checks. When that period ends, we delete or anonymise them under our retention schedule.

Only staff and service providers who need it for account support, site operation, or safety checks can see it, and they must follow our handling rules. We do not hand it out for unrelated use.

Contact us with the updated detail and enough context to find the record. If the change affects a sensitive field, we may ask for extra confirmation before we update it.

Privacy Policy for Malaysian Accounts

Where You Can Reach Our Privacy Team

Data, Cookies, and Retention

Collection

Cookies

Security

Retention

Corrections

Access requests

Privacy Questions for Your Account

01 What data do you collect when I open an account?

02 Why do you use cookies?

03 Can I ask for a copy of my data?

04 How long do you keep records?

05 Who can see my data?

06 How do I change or remove a detail?

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